Teemoh

Privacy Policy & POPIA Compliance Notice

Effective Date: 16/01/2025
Business Name: Teemoh Holding (Pty) Ltd
Platform: www.teemoh.com

1. Introduction

Teemoh is committed to protecting your personal information and ensuring your privacy is respected in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our transport and parcel delivery platform.

2. What Information We Collect

Full name
Identity/Driver's license number
Contact details (phone number, email address, physical address)
Location data (for pickups and deliveries)
Payment and billing information
Ratings, feedback, and service usage history
Vehicle details (registration, make, model - for drivers)

3. How We Use Your Information

Facilitate transport and delivery bookings
Match users with nearby available drivers
Process payments and invoices
Communicate booking confirmations and updates
Improve our services through analytics and feedback
Comply with legal and regulatory obligations
Manage driver and user profiles, reviews, and complaints

4. Sharing of Personal Information

We will not sell or distribute your personal information to third parties unless:

It is necessary to provide our services (e.g. sharing your location with a driver)
You have provided explicit consent
We are legally required to do so
It is required for law enforcement or public safety

We may share data with trusted service providers (e.g., payment processors, IT systems) under strict confidentiality agreements.

5. Your Rights Under POPIA

As a data subject, you have the right to:

Access your personal information
Request correction or deletion of your personal data
Object to processing of your data in certain circumstances
Withdraw consent at any time
Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at: privacy@teemoh.com

6. Data Storage & Protection

All data is stored securely on protected servers.
We implement physical, electronic, and managerial procedures to safeguard your information.
Access is limited to authorized personnel only.

We retain personal information only for as long as necessary to fulfill our business or legal obligations.

7. Cookies and Tracking

Our platform may use cookies or similar tracking technologies to enhance your user experience, analyze usage, and provide personalized content. You can manage cookie settings through your browser.